ADA Grievance Procedure

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Monticello.

The city's Personnel Policy governs employment-related complains of disability discrimination.

How to File a Complaint

The complaint should be in writing and contain information about the alleged discrimination, including name, address, and phone number of complainant as well as the location, date, and description of the problem.

Download/print a copy of the city's Grievance Form (PDF).

The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Matt Leonard, P.E., City Engineer
ADA Coordinator
505 Walnut Street
Suite 1
Monticello, MN 55362

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

After We Receive Your Complaint

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Monticello and offer options for substantive resolution of the complaint.

Appeals

If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Administrator.

Within 15 calendar days after receipt of the appeal, the City Administrator or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Administrator or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

Retention of Records

All written complaints received by the ADA Coordinator, appeals to the City Administrator, and responses from these two offices will be retained by the City of Monticello for at least three years.